Getting started is simple.
Whether you’re buying your first home, renewing your mortgage, or refinancing, our process is designed to keep things clear, organized, and stress-free from day one.
We’re here to help you every step of the way.
When you’re ready, choose the option that fits where you are.
Apply Online
Complete our secure online application and we’ll review your information right away.
Book A Call
Prefer to talk it through first? Schedule a call and we’ll walk through your situation together.
Check out what it’s like to work with us.
A clear process — without the overwhelm.
Family Mortgage Planners provided an outstanding experience from start to finish! They were incredibly responsive—it truly felt like a 24/7 service.
Chinonso O.
STEP ONE
Start the conversation
Every mortgage begins with a conversation.
We’ll take time to understand your financial picture, your timeline, and what you’re hoping to accomplish — whether that’s buying your first home, renewing your current mortgage, refinancing, or planning ahead.
You can begin by completing our secure online application or booking a call with us. From there, we’ll outline the next steps and answer any initial questions so you feel confident moving forward.
No pressure. Just clarity.
STEP TWO
Review & Prepare
Once we receive your information, our team carefully reviews your application together and confirms which documents lenders will require.
We request supporting documents upfront — because this critical step helps prevent delays, surprises, and last-minute stress later in the approval process.
You’ll receive clear instructions and access to our secure portal to upload documents safely. Throughout this phase, we stay responsive and available — keeping you updated so nothing feels unclear.
Our goal is simple: smooth approvals without unnecessary scrambling.
The team was so proactive – they kept me updated regularly with reminders about what was required at each stage.
Toyitan A.
They’re the best mortgage brokers out there! They really work hard to get the best deals for their customers. They saved me approx. $700-800 per month!
Wanda W.
STEP THREE
Secure Your Mortgage
After reviewing your documents, we present your strongest mortgage product and rate options currently available.
We’ll walk you through the differences in plain language so you understand not just the rate, but the structure and long-term impact of your choice.
From there, we can:
From your first application to final funding, we’re with you every step of the way, ensuring everything stays organized and on track.
Smooth. Clear. Stress-free.
Our clients know we always have their best interest in mind.
Clients share over and over again that they receive consistent communication, clear explanations and steady support from start to finish.
“Highly Recommend!”
★ ★ ★ ★ ★
Family Mortgage Planners were excellent to work with. They had me prequalified very quickly and made the process of submitting all the required paperwork really easy.
Once I had made an offer, they got me a great rate and once again got me set up very quickly. I highly recommend the Family Mortgage Planner team for any of your mortgage needs!
Chase B.
“They were exceptional from start to finish.”
★ ★ ★ ★ ★
Mark, Jonah and Joel really made getting the right financial institution for our mortgage easy and without stress.
They were exceptional from start to finish and I am certainly looking forward to working with them in the nearest future.
Afolabi D.
“I felt very well taken care of and supported.”
★ ★ ★ ★ ★
The whole team at Family Mortgage Planners was fantastic to work with. They answered all of our nitty-gritty questions with helpful explanations and additional information.
As first time home buyers my husband and I felt very well taken care of and supported by Family Mortgage Planners.
Sandra H.
Ready to take the first step?
We’ll help you understand your options, prepare properly, and move forward with confidence.
Have some questions?
Ready to get started?
There are several ways we can get started! Regardless of how you reach out, we’ll quickly get back to you & answer your questions!
Call or text us today!
780-907-7207
Connect with us!
Have a question?
Fill out the form below & we’ll get right back to you.
We’re trusted by thousands of local families.
-
I can’t praise these brokers enough. Their knowledge helped me navigate so many unknowns, and thanks to them, I have now purchased a second property. The care and attention to detail they provide is outstanding. I am so grateful to have been referred to this company and I will without... read more a doubt send everyone I know to them. Thank you so much Family Mortgage Planners! Mark, Joel, and Jonah, you are all amazing.
Savanah B.
December 12, 2025Got a great rate on my mortgage. The people at family mortgage are knowledgeable, helpful and very responsive to ally questions.
nicholas s.
June 8, 2022Mark and Joel are one of the best mortgage planners I've interacted and done business with. They are very professional, responsive and dedicated to doing excellent work. They made our mortgage process so seamless and easy. I highly recommend them!
Femi O.
September 7, 2021 -
The Family Mortgage Planners Team have been supporting me with my mortgage since 2010. They were recommended to me by a friend and I am grateful for that recommendation. I recently had the opportunity to renew my mortgage and Joel was incredible. He was super responsive and... read more diligent throughout the whole process. He was readily available and answered all of my many, many questions. If for some reason he wasn't around Mark was there to support, I felt very well taken care of. They did a great job finding me a mortgage at a very low rate.
Melissa K.
November 23, 2020Family mortgage planners were excellent to work with. They had me prequalified very quickly and made the process of submitting all the required paperwork really easy. Once I had made an offer, they got me a great rate and once again got me set up very quickly. I highly recommend... read more the Family Mortgage Planner team for any of your mortgage needs!
Chase B.
June 14, 2023The team at Family Mortgage Planners are exceptional. They got us a great rate on our house when we first purchased back in 2015, and got us an even better rate when we refinanced in 2020. They are super easy to communicate with and are very helpful at answering any... read more questions or concerns. We will continue to use them for our mortgage needs and I drop their name to all of my friends who are looking for mortgages.
Beau D.
March 1, 2021 -
Mark helped me and my girlfriend obtain financing for our first house. Mark got in touch with us very quickly and was professional and easy to talk to! He answered all of our questions and was able to secure us a great Morgage in short order. It was a great... read more stress relief that he was so quick to reply to our questions and worries and was very calming as he help us through the process!
Victor K.
March 1, 2021I greatly value the dedication that Family Mortgage Planners have to their costumers. Whether its newsletters on whats going on in the housing market, tips on finances, prizes to be won, or questions I might have, I always feel connected and a part of their team! Thank you for... read more your guidance along the way on my approval for my mortgage and for your quick responses!
Veronica G.
January 16, 2022I recommend family mortgage planners...they are the best.
akerele o.
November 10, 2023 -
Definitely recommend. These guys are reliable, and they make it easy to get a mortgage.
Hugh A.
September 10, 2023Mark, Jonah and Joel really made getting the right financial institution for our mortgage easy and without stress. They were exceptional from start to finish and I am certainly looking forward to working with them in the nearest future. Thank you Family Mortgage planners.
Afolabi D.
November 14, 2023It definitely was a team effort from the "Family Mortgage Team". Mark and Joel both helped us through our home search. They always had an answer for us and gave sound advice. They are very accessible and prompt.
We recommend you talk with them and give "Family Mortgage Team" a chance... read more to earn your business.
Jamie and Janine. Jamie D.
December 7, 2021 -
Glad I found family mortgage planners. They are 100% reliable and they go all the way for you and also with you all the way through the process. I will recommend them without thinking twice.
Charles D.
December 14, 2023Jonah is amazingly knowledgeable and answered all my questions.
Mark P.
May 10, 2024The Family Mortgage Planners were exceptional! They helped us renew our mortgage & kept us upto date on the changing rates. They made sure they put us with a lender that best fit our needs. I would highly recommend Mark, Jonah or Joel to help with any future mortgage.
Marci H.
May 10, 2024 -
Great experience! They made everything so easy as to what information we needed to have, and were quick to answer any questions we had!
Justina C.
October 1, 2022This is not the first time that I have used this company for my mortgage. Worked with Mark before, this time Joel was my advisor. Somehow they can always get better rates than other companies. I was very happy with Joel and all his requests to complete my appllication. There... read more was no “after hours” for calls or emails. Always respectful and pleasant. If you need the best in mortgage business the Family Mortgage Planners are hard to beat. Was a pleasure to do business with them.
wojciech g.
March 25, 2025The Family mortgage planners made the selling and home buying experience enjoyable and efficient. We are so happy with our new home and interest rate! Mark and Joel were professional and personal which took away any stress that we would have experienced without them. 110% recommended! Mike and Brit
Michael A.
March 1, 2022 -
We had the most amazing experience working with The Family Mortgage! Our broker, Joel, went above and beyond for us. He took the time to really understand our situation and made us feel genuinely cared for every step of the way. Our case wasn’t easy with immigration factors and short... read more notice but Joel and Mark handled everything with so much patience, professionalism, and kindness. They even helped us on weekends and always made time to answer our questions. We will absolutely be returning to The Family Mortgage for any future needs, simply because of how well we were treated. Truly exceptional service!
Emma R.
October 20, 2025They are definitely a 5 star experience. They went above and beyond, making this the easiest, most professional experience I had securing a mortgage. They were exceptionally friendly and very helpfully in getting me the absolute best rate for my mortgage. I would, without hesitation, refer anyone I know to... read more them for their services. They continue to following up with me, to ensure I am having a smooth, trouble free experience. Makes one get the true feeling of a family operated business and know your account matters to them. Thank you so much for the wonderful assistance in what normally would be a very stressful endeavour.
Donna M.
March 10, 2022The team is very efficient and straight forward and very helpful on the process of refinancing my mortgage!I have been recommending them and would continue to do so!
Melanie A.
September 1, 2022 -
Mark and Joel are the best mortgage brokers out there! They really work hard to get the best deals for their customers. They are so efficient, respond quickly and support clients in the best way possible. I trust them entirely and never doubt that they are advocating for my needs... read more and will secure the best mortgage lender for me. This time they have saved me approx. $700-800 per month! In this economy everyone should contact these brokers as I know I will for sure...live much more comfortably.
Wanda W.
May 18, 2021Fantastic experience, bank said no as I am not working but as I have RIF income and rental income they were able to get us into our new home with 1.94% 4 yr fixed. Quick to reply to any questions. Highly recommend!
AlanCarolyn R.
April 9, 2021The team at Family Mortgage led by Mark are great and highly professional, l did not experience any issues working with them. Joel and Jonah did a great job making our mortgage process smooth, l particularly loved the fact that they respond to messages timely and answer any questions... read more l had. I will highly recommend Family Mortgage for your mortgage needs.
Opeoluwatosin o.
September 14, 2023 -
Very helpful mortgage brokers! They will answer all your questions and will help you with your application from start to finish. Thanks guys!!
Tricia M.
September 10, 2023Highly recommended! As first time home buyers it was a great experience having Joel handle our mortgage. He was so helpful and knowledgeable. He knew what lenders would work for our particular situation and got us great rates. Also he clearly communicated what we should expect at each stage and... read more helped ease any worries we had. He was easy to get a hold of and continued to touch base throughout the process to make sure everything was in order. Thanks Joel and the Family Mortgage Planners for a great experience and helping us get our mortgage for our first home.
Stuart S.
October 20, 2020Mark and Joel have helped us get great mortgages multiple times. We often recommend them to people starting out on their real estate ownership journey or investors looking to grow their portfolio. Whichever stage of the real estate game you're in; they'll get you a mortgage to help you reach... read more your goals. Always impressed in what they are able to do!
Glenn S.
December 9, 2025 -
Having used Family Mortgage planners for the second time II would once again recommend using their services .They are always extremely professional, reliable, informative , reinsuring and guide you through the process. The Mortgage planners promptly responded to questions making the process of remortgaging seamless and stress... read more free for me. They gave options highlighting pros and cons of products that are best for current needs and looking into the future plus they spoke language I understood! Thank you for the exceptional service!!
Maity T.
October 1, 2022Jonah was very patient and helpful in helping me understand what I need for mortgages. Also great interest rates!
Evan G.
July 10, 2024Honest and excellent at what they do. Mark and Joel were very quick to respond and secure excellent rates for me and my family. They originally found an excellent rate on our rental property and when it came time to renew on our personal home they were very quick to... read more lock in a very low rate in period of time where rates changed very quickly. They made sure to get all the information from me that they needed to make sure I didn’t miss out on the best rate that I could get. I highly recommend them and appreciate the work they did. Jamie/Julie
Julie F.
April 8, 2021