Getting started is simple.
Whether you’re buying your first home, renewing your mortgage, or refinancing, our process is designed to keep things clear, organized, and stress-free from day one.
We’re here to help you every step of the way.
When you’re ready, choose the option that fits where you are.
Apply Online
Complete our secure online application and we’ll review your information right away.
Book A Call
Prefer to talk it through first? Schedule a call and we’ll walk through your situation together.
Check out what it’s like to work with us.
A clear process — without the overwhelm.
Family Mortgage Planners provided an outstanding experience from start to finish! They were incredibly responsive—it truly felt like a 24/7 service.
Chinonso O.
STEP ONE
Start the conversation
Every mortgage begins with a conversation.
We’ll take time to understand your financial picture, your timeline, and what you’re hoping to accomplish — whether that’s buying your first home, renewing your current mortgage, refinancing, or planning ahead.
You can begin by completing our secure online application or booking a call with us. From there, we’ll outline the next steps and answer any initial questions so you feel confident moving forward.
No pressure. Just clarity.
STEP TWO
Review & Prepare
Once we receive your information, our team carefully reviews your application together and confirms which documents lenders will require.
We request supporting documents upfront — because this critical step helps prevent delays, surprises, and last-minute stress later in the approval process.
You’ll receive clear instructions and access to our secure portal to upload documents safely. Throughout this phase, we stay responsive and available — keeping you updated so nothing feels unclear.
Our goal is simple: smooth approvals without unnecessary scrambling.
The team was so proactive – they kept me updated regularly with reminders about what was required at each stage.
Toyitan A.
They’re the best mortgage brokers out there! They really work hard to get the best deals for their customers. They saved me approx. $700-800 per month!
Wanda W.
STEP THREE
Secure Your Mortgage
After reviewing your documents, we present your strongest mortgage product and rate options currently available.
We’ll walk you through the differences in plain language so you understand not just the rate, but the structure and long-term impact of your choice.
From there, we can:
From your first application to final funding, we’re with you every step of the way, ensuring everything stays organized and on track.
Smooth. Clear. Stress-free.
Our clients know we always have their best interest in mind.
Clients share over and over again that they receive consistent communication, clear explanations and steady support from start to finish.
“Highly Recommend!”
★ ★ ★ ★ ★
Family Mortgage Planners were excellent to work with. They had me prequalified very quickly and made the process of submitting all the required paperwork really easy.
Once I had made an offer, they got me a great rate and once again got me set up very quickly. I highly recommend the Family Mortgage Planner team for any of your mortgage needs!
Chase B.
“They were exceptional from start to finish.”
★ ★ ★ ★ ★
Mark, Jonah and Joel really made getting the right financial institution for our mortgage easy and without stress.
They were exceptional from start to finish and I am certainly looking forward to working with them in the nearest future.
Afolabi D.
“I felt very well taken care of and supported.”
★ ★ ★ ★ ★
The whole team at Family Mortgage Planners was fantastic to work with. They answered all of our nitty-gritty questions with helpful explanations and additional information.
As first time home buyers my husband and I felt very well taken care of and supported by Family Mortgage Planners.
Sandra H.
Ready to take the first step?
We’ll help you understand your options, prepare properly, and move forward with confidence.
Have some questions?
Ready to get started?
There are several ways we can get started! Regardless of how you reach out, we’ll quickly get back to you & answer your questions!
Call or text us today!
780-907-7207
Connect with us!
Have a question?
Fill out the form below & we’ll get right back to you.
We’re trusted by thousands of local families.
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Had a great experience at Family Mortgage. I was working with Jonah and he was very knowledgeable and always quick to respond to my questions.
Crista
April 4, 2025Mark and his team were incredibly helpful in providing insight, advice, and an exceptionally smooth experience for my wife and I. As first time home buyers, the family mortgage crew took all of the mystery out of the process and gave us all the confidence and support we needed. Cannot... read more recommend highly enough!
Andrew h.
November 7, 2021I met Mark 12 years ago when he helped me purchase my first home with my wife. It went perfectly. Over the years we kept in contact for brief moments, he always treated me with respect and made me feel he is keeping me up to date with relevant... read more information regarding housing markets etc. I recently was in a position to purchase another home. My first call is to Mark, and now his children Jonah and Joel. They are the best to deal with, they understand Blue Collar Albertans and they will go the extra mile to ensure to get you what you want. The best quality I find is their honesty and integrity in their values, it was like talking to a good friend who just wants the best for you. Once again they proved that they are the best of the best in Alberta. Thank you to the Kostelyk’s and their entire firm and team!!
Stephan H.
June 10, 2024 -
My mortgage process was fast and seamless. I was able to complete everything online and my broker,Joel, kept me updated throughout the process. I would definitely recommend the Family Mortgage Planners if you are looking for efficient and excellent service.
Taiwo A.
March 1, 2022Mark and Joel were very easy to work with, and always attentive too all of our questions. Both are experienced brokers and had all the answers, and nothing was a surprise to them. Thanks for the all help!
Calvin V.
August 16, 2021Highly recommend. I refer all my real estate clients to them as well as my own personal mortgage!
Elidio A.
January 1, 2023 -
We had an amazing experience with the help of Joel Kostelyk, from start to finish. He was so professional, knowledgeable, and quick to reply. He got us qualified for the perfect mortgage for us, and we were able to buy a house that was exactly what we wanted. I can’t... read more recommend their services enough, and have already told a friend to go with them. We are thankful we had such a good experience, as it takes off a lot of the pressure that comes with buying your first home.
Hannah B.
March 1, 2021We are really thankful to Joel and Mark for helping us get our first home! Their approach towards getting our financing done right from the beginning was really very helpful, diligent and professional. Joel was always ready to answer any questions that I had and also gave me good tips... read more and advice and followed up with me on all the details! Highly recommended for anyone looking to buy a home! Thanks Joel and Mark once again!
AR B.
March 1, 2021Great family run business. Mark and his team were always quick to respond and willing to help. I would use them again
Jacob L.
May 22, 2022 -
I was very impressed by the service I received from Joel and Jonah at Family Mortgage Planners. They walked me through a nontrivial mortgage approval for a rural property highlighting all the nuances that could make the deal work or fail. Their guidance and input was timely and detailed which... read more made me felt supported and well informed through the whole process. I would highly recommend them to anyone.
Itai G.
July 14, 2023Family Mortgage Planners were phenomenal to work with! They anticipated my questions, and answered everything so quickly I didn’t have time to stress over them! They helped us secure the mortgage on our little heart home! I will recommend Mark & Joel to anyone. I was very happy with everything... read more they did for our family!
Amanda A.
April 7, 2021They were very helpful and found us a much better rate than the banks were willing to give.
Casey G.
October 14, 2023 -
Joel and Mark were great to work with. Knowledgeable, kind and understanding of our situation as a business owners. Thanks again guys!
Brandley P.
September 16, 2021My mortgage process was fast and seamless. I was able to complete everything online and my broker,Joel, kept me updated throughout the process. I would definitely recommend the Family Mortgage Planners if you are looking for efficient and excellent service.
taiwo a.
April 7, 2021A very great and reliable team. Family Mortgage planners took us through the process. Very detailed and straightforward.
Ayodeji B.
September 14, 2023 -
Honest and excellent at what they do. Mark and Joel were very quick to respond and secure excellent rates for me and my family. They originally found an excellent rate on our rental property and when it came time to renew on our personal home they were very quick to... read more lock in a very low rate in period of time where rates changed very quickly. They made sure to get all the information from me that they needed to make sure I didn’t miss out on the best rate that I could get. I highly recommend them and appreciate the work they did. Jamie/Julie
Julie F.
March 1, 2022Mark and Joel have helped us get great mortgages multiple times. We often recommend them to people starting out on their real estate ownership journey or investors looking to grow their portfolio. Whichever stage of the real estate game you're in; they'll get you a mortgage to help you reach... read more your goals. Always impressed in what they are able to do!
Glenn S.
December 9, 2025If you are looking at buying a home I would highly suggest working with Mark & Joel. They had us pre-approved within 24 hours of inquiring and were clear and concise in what more they needed from us throughout the duration of the sale. They are available when you need... read more them and extremely informative. We were first time home buyers and they helped us navigate a process that they don't teach you in school! Great brokers, better humans. Thanks again, We couldn't be happier in our new home!
Erik S.
March 1, 2022 -
Family Mortgage Planners helped me when I first bought my place, and again when it was time to renew. Really took a lot of the stress out of the process, helped every step of the way, and were very attentive when I had questions. I recommend them to anyone I... read more know looking at buying, and plan on using their services as long as I have my mortgage.
Cristin L.
February 1, 2023I recommend family mortgage planners...they are the best.
akerele o.
November 10, 2023They are definitely a 5 star experience. They went above and beyond, making this the easiest, most professional experience I had securing a mortgage. They were exceptionally friendly and very helpfully in getting me the absolute best rate for my mortgage. I would, without hesitation, refer anyone I know to... read more them for their services. They continue to following up with me, to ensure I am having a smooth, trouble free experience. Makes one get the true feeling of a family operated business and know your account matters to them. Thank you so much for the wonderful assistance in what normally would be a very stressful endeavour.
Donna M.
March 10, 2022 -
Mark Kostelyk is the perfect mortgage broker. He got the job done on his end quickly and any information he needed from me; he asked in a way that didn’t make feel pressured. I know that I got a good deal. Next time I need a mortgage I will... read more be calling him again 🙂
Austin A.
October 30, 2025The team at family mortgage was always available to answer questions and offered support to us every step of the way. After being turned down by our long term bank, we felt incredibly discouraged, but family mortgage was able to not only obtain our financing to purchase our forever home,... read more they also got us an incredible interest rate! I would highly recommend them to anyone going through the home buying experience!
Elise S.
February 26, 2021Mark is an amazing Mortgage Broker. His professional, kind and caring approach to Mortgage Financing is second to none. You are in great hands when you choose Mark and his team!
Sandra F.
May 10, 2024 -
If you are looking for a mortgage, then look no further then Mark and Joel. They will treat you like family and will go above and beyond what you would expect. Highly recommend this team!
Jon
October 16, 2021The team at Family Mortgage Planners are exceptional. They got us a great rate on our house when we first purchased back in 2015, and got us an even better rate when we refinanced in 2020. They are super easy to communicate with and are very helpful at answering any... read more questions or concerns. We will continue to use them for our mortgage needs and I drop their name to all of my friends who are looking for mortgages.
Beau W.
February 14, 2021We really appreciated the service that was provided by The Family Mortgage Planners Team. We worked with Joel and he was so flexible in meeting with us always accommodating us around our work schedules. He really took the time to walk us through all of our options and to keep... read more us informed; answering all of our questions through the process. We found the customer service super informative and helpful. Professionals that go above and beyond in the service they provide. Thank you!
Tessa R.
May 31, 2021 -
Having used Family Mortgage planners for the second time II would once again recommend using their services .They are always extremely professional, reliable, informative , reinsuring and guide you through the process. The Mortgage planners promptly responded to questions making the process of remortgaging seamless and stress... read more free for me. They gave options highlighting pros and cons of products that are best for current needs and looking into the future plus they spoke language I understood! Thank you for the exceptional service!!
Maity T.
October 1, 2022Very helpful mortgage brokers! They will answer all your questions and will help you with your application from start to finish. Thanks guys!!
Tricia M.
September 10, 2023Mark and his team will make sure you have an amazing experience from start to finish!
Chris K.
May 10, 2024