Getting started is simple.
Whether you’re buying your first home, renewing your mortgage, or refinancing, our process is designed to keep things clear, organized, and stress-free from day one.
We’re here to help you every step of the way.
When you’re ready, choose the option that fits where you are.
Apply Online
Complete our secure online application and we’ll review your information right away.
Book A Call
Prefer to talk it through first? Schedule a call and we’ll walk through your situation together.
Check out what it’s like to work with us.
A clear process — without the overwhelm.
Family Mortgage Planners provided an outstanding experience from start to finish! They were incredibly responsive—it truly felt like a 24/7 service.
Chinonso O.
STEP ONE
Start the conversation
Every mortgage begins with a conversation.
We’ll take time to understand your financial picture, your timeline, and what you’re hoping to accomplish — whether that’s buying your first home, renewing your current mortgage, refinancing, or planning ahead.
You can begin by completing our secure online application or booking a call with us. From there, we’ll outline the next steps and answer any initial questions so you feel confident moving forward.
No pressure. Just clarity.
STEP TWO
Review & Prepare
Once we receive your information, our team carefully reviews your application together and confirms which documents lenders will require.
We request supporting documents upfront — because this critical step helps prevent delays, surprises, and last-minute stress later in the approval process.
You’ll receive clear instructions and access to our secure portal to upload documents safely. Throughout this phase, we stay responsive and available — keeping you updated so nothing feels unclear.
Our goal is simple: smooth approvals without unnecessary scrambling.
The team was so proactive – they kept me updated regularly with reminders about what was required at each stage.
Toyitan A.
They’re the best mortgage brokers out there! They really work hard to get the best deals for their customers. They saved me approx. $700-800 per month!
Wanda W.
STEP THREE
Secure Your Mortgage
After reviewing your documents, we present your strongest mortgage product and rate options currently available.
We’ll walk you through the differences in plain language so you understand not just the rate, but the structure and long-term impact of your choice.
From there, we can:
From your first application to final funding, we’re with you every step of the way, ensuring everything stays organized and on track.
Smooth. Clear. Stress-free.
Our clients know we always have their best interest in mind.
Clients share over and over again that they receive consistent communication, clear explanations and steady support from start to finish.
“Highly Recommend!”
★ ★ ★ ★ ★
Family Mortgage Planners were excellent to work with. They had me prequalified very quickly and made the process of submitting all the required paperwork really easy.
Once I had made an offer, they got me a great rate and once again got me set up very quickly. I highly recommend the Family Mortgage Planner team for any of your mortgage needs!
Chase B.
“They were exceptional from start to finish.”
★ ★ ★ ★ ★
Mark, Jonah and Joel really made getting the right financial institution for our mortgage easy and without stress.
They were exceptional from start to finish and I am certainly looking forward to working with them in the nearest future.
Afolabi D.
“I felt very well taken care of and supported.”
★ ★ ★ ★ ★
The whole team at Family Mortgage Planners was fantastic to work with. They answered all of our nitty-gritty questions with helpful explanations and additional information.
As first time home buyers my husband and I felt very well taken care of and supported by Family Mortgage Planners.
Sandra H.
Ready to take the first step?
We’ll help you understand your options, prepare properly, and move forward with confidence.
Have some questions?
Ready to get started?
There are several ways we can get started! Regardless of how you reach out, we’ll quickly get back to you & answer your questions!
Call or text us today!
780-907-7207
Connect with us!
Have a question?
Fill out the form below & we’ll get right back to you.
We’re trusted by thousands of local families.
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My husband and I bought our first home through the Family Mortgage team. From the get go, Mark and his team provided us with great client service and answered all of our questions. As soon as we locked in on a home they were immediately on it and helped us... read more
Priyanka
January 14, 2024Had a great experience at Family Mortgage. I was working with Jonah and he was very knowledgeable and always quick to respond to my questions.
Crista
April 4, 2025The team at Family Mortgage Planners was fantastic to deal with. They made the process easy by staying in touch well and making sure everything was done thoroughly. They explained our options well and made sure we understood and could make the best decision based on our situation.
Ryley S.
May 22, 2022 -
It was a great experience working with Family Mortgage Planners. Joel was with us on every step of the way so we could find the right mortgage that suited our needs and possibilities. I will happily send anyone looking for a mortgage their way. Thank you all.
Mariano T.
October 1, 2022Wonderful People. True compassionate, fast, honest service. Exceeded our expectations both times we required help refinancing our mortgage and using home equity. Thank you!
Terry U.
August 9, 2022Family Mortgage Planners helped me when I first bought my place, and again when it was time to renew. Really took a lot of the stress out of the process, helped every step of the way, and were very attentive when I had questions. I recommend them to anyone I... read more
Cristin L.
February 1, 2023 -
The Family mortgage planners made the selling and home buying experience enjoyable and efficient. We are so happy with our new home and interest rate! Mark and Joel were professional and personal which took away any stress that we would have experienced without them. 110% recommended!
Mike and Brit Michael A.
July 7, 2021A very great and reliable team. Family Mortgage planners took us through the process. Very detailed and straightforward.
Ayodeji B.
September 14, 2023My partner and I were first home byers and Family Mortgage Planners team (Joel, Mark and Jonah) was amazing with us! They answered all our questions no matter small or big, and ensured that we got the best experience and a piece of mind. Now we are a proud home... read more
Liudmila S.
April 10, 2024 -
The Family Mortgage Planners Team have been supporting me with my mortgage since 2010. They were recommended to me by a friend and I am grateful for that recommendation. I recently had the opportunity to renew my mortgage and Joel was incredible. He was super responsive and... read more
Melissa K.
November 23, 2020Mark and his team will make sure you have an amazing experience from start to finish!
Chris K.
May 10, 2024My mortgage process was fast and seamless. I was able to complete everything online and my broker,Joel, kept me updated throughout the process. I would definitely recommend the Family Mortgage Planners if you are looking for efficient and excellent service.
taiwo a.
April 7, 2021 -
We are really thankful to Joel and Mark for helping us get our first home! Their approach towards getting our financing done right from the beginning was really very helpful, diligent and professional. Joel was always ready to answer any questions that I had and also gave me good tips... read more
AR B.
March 1, 2021The Family mortgage planners made the selling and home buying experience enjoyable and efficient. We are so happy with our new home and interest rate! Mark and Joel were professional and personal which took away any stress that we would have experienced without them. 110% recommended! Mike and Brit
Michael A.
March 1, 2022Glad I found family mortgage planners. They are 100% reliable and they go all the way for you and also with you all the way through the process. I will recommend them without thinking twice.
Oladapo D.
December 10, 2023 -
Amazing mortgage brokers to work with. Jonah was amazing and got us an amazing rate. Highly recommend.
Scott C.
January 1, 2023Very helpful mortgage brokers! They will answer all your questions and will help you with your application from start to finish. Thanks guys!!
Tricia J.
November 1, 2022Definitely recommend. These guys are reliable, and they make it easy to get a mortgage.
Hugh A.
September 10, 2023 -
I recommend family mortgage planners...they are the best.
akerele o.
November 10, 2023Absolutely thrilled with the service from Family Mortgage Planners! From start to finish, they made the mortgage process smooth and stress-free. Jonah is professional, knowledgeable, and genuinely cares about their clients. He took the time to understand my needs and provided personalized options that worked for me. Communication was clear... read more
akash n.
March 25, 2025Mark and Joel were very easy to work with, and always attentive too all of our questions. Both are experienced brokers and had all the answers, and nothing was a surprise to them. Thanks for the all help!
Calvin V.
August 16, 2021 -
Very good people,helped me successfully get my mortgage. I would recommend them to anyone who needs financing for a mortgage.
Ahmed Y.
May 22, 2022I greatly value the dedication that Family Mortgage Planners have to their costumers. Whether its newsletters on whats going on in the housing market, tips on finances, prizes to be won, or questions I might have, I always feel connected and a part of their team! Thank you for... read more
Veronica G.
January 16, 2022We've purchased 4 homes over the past 15 years and everytime we use Mark, Joel and the team at Family Mortgage Planners. Always professional, friendly, knowledgeable and available to answer any questions we have. They go above and beyond to take the stress out of the mortgage buying process.... read more
Clayton B.
November 7, 2021 -
Had the pleasure of working with Jonah and I cannot recommend him enough! From the moment we started the mortgage process, Jonah was knowledgeable, responsive, and truly had my best interests as the top priority. Buying a home can be overwhelming, but the team made everything seamless and stress-free. Thank you!!
Davis D.
April 7, 2025Joel and the team at Family Mortgage was excellent assessing the right mortgage for us and making it possible. All along the process was simple and clear. Thanks you!
Mariano T.
October 14, 2023Had many questions, and all our questions were answered promptly and without hesitation. We managed to get a great rate and felt cared for the entire process. Will be using again with future purchases!!
Garett F.
November 1, 2022 -
These guys are awesome. They respond very quickly if you have questions or concerns, and they will walk you through anything if you have questions. I would recommend them to anyone needing a mortgage.
Aaron B.
August 16, 2021Joel and Mark were great to work with. Knowledgeable, kind and understanding of our situation as a business owners. Thanks again guys!
Brandley P.
September 16, 2021I greatly value the dedication that Family Mortgage Planners have to their costumers. Whether its newsletters on whats going on in the housing market, tips on finances, prizes to be won, or questions I might have, I always feel connected and a part of their team!
Thank you for your guidance... read more Veronica G.
January 7, 2022