Getting started is simple.
Whether you’re buying your first home, renewing your mortgage, or refinancing, our process is designed to keep things clear, organized, and stress-free from day one.
We’re here to help you every step of the way.
When you’re ready, choose the option that fits where you are.
Apply Online
Complete our secure online application and we’ll review your information right away.
Book A Call
Prefer to talk it through first? Schedule a call and we’ll walk through your situation together.
Check out what it’s like to work with us.
A clear process — without the overwhelm.
Family Mortgage Planners provided an outstanding experience from start to finish! They were incredibly responsive—it truly felt like a 24/7 service.
Chinonso O.
STEP ONE
Start the conversation
Every mortgage begins with a conversation.
We’ll take time to understand your financial picture, your timeline, and what you’re hoping to accomplish — whether that’s buying your first home, renewing your current mortgage, refinancing, or planning ahead.
You can begin by completing our secure online application or booking a call with us. From there, we’ll outline the next steps and answer any initial questions so you feel confident moving forward.
No pressure. Just clarity.
STEP TWO
Review & Prepare
Once we receive your information, our team carefully reviews your application together and confirms which documents lenders will require.
We request supporting documents upfront — because this critical step helps prevent delays, surprises, and last-minute stress later in the approval process.
You’ll receive clear instructions and access to our secure portal to upload documents safely. Throughout this phase, we stay responsive and available — keeping you updated so nothing feels unclear.
Our goal is simple: smooth approvals without unnecessary scrambling.
The team was so proactive – they kept me updated regularly with reminders about what was required at each stage.
Toyitan A.
They’re the best mortgage brokers out there! They really work hard to get the best deals for their customers. They saved me approx. $700-800 per month!
Wanda W.
STEP THREE
Secure Your Mortgage
After reviewing your documents, we present your strongest mortgage product and rate options currently available.
We’ll walk you through the differences in plain language so you understand not just the rate, but the structure and long-term impact of your choice.
From there, we can:
From your first application to final funding, we’re with you every step of the way, ensuring everything stays organized and on track.
Smooth. Clear. Stress-free.
Our clients know we always have their best interest in mind.
Clients share over and over again that they receive consistent communication, clear explanations and steady support from start to finish.
“Highly Recommend!”
★ ★ ★ ★ ★
Family Mortgage Planners were excellent to work with. They had me prequalified very quickly and made the process of submitting all the required paperwork really easy.
Once I had made an offer, they got me a great rate and once again got me set up very quickly. I highly recommend the Family Mortgage Planner team for any of your mortgage needs!
Chase B.
“They were exceptional from start to finish.”
★ ★ ★ ★ ★
Mark, Jonah and Joel really made getting the right financial institution for our mortgage easy and without stress.
They were exceptional from start to finish and I am certainly looking forward to working with them in the nearest future.
Afolabi D.
“I felt very well taken care of and supported.”
★ ★ ★ ★ ★
The whole team at Family Mortgage Planners was fantastic to work with. They answered all of our nitty-gritty questions with helpful explanations and additional information.
As first time home buyers my husband and I felt very well taken care of and supported by Family Mortgage Planners.
Sandra H.
Ready to take the first step?
We’ll help you understand your options, prepare properly, and move forward with confidence.
Have some questions?
Ready to get started?
There are several ways we can get started! Regardless of how you reach out, we’ll quickly get back to you & answer your questions!
Call or text us today!
780-907-7207
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Have a question?
Fill out the form below & we’ll get right back to you.
We’re trusted by thousands of local families.
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Mark and his team were incredibly helpful in providing insight, advice, and an exceptionally smooth experience for my wife and I. As first time home buyers, the family mortgage crew took all of the mystery out of the process and gave us all the confidence and support we needed. Cannot... read more recommend highly enough!
Andrew h.
November 7, 2021The Family mortgage planners made the selling and home buying experience enjoyable and efficient. We are so happy with our new home and interest rate! Mark and Joel were professional and personal which took away any stress that we would have experienced without them. 110% recommended!
Mike and Brit Michael A.
July 7, 2021Highly recommended! As first time home buyers it was a great experience having Joel handle our mortgage. He was so helpful and knowledgeable. He knew what lenders would work for our particular situation and got us great rates. Also he clearly communicated what we should expect at each stage and... read more helped ease any worries we had. He was easy to get a hold of and continued to touch base throughout the process to make sure everything was in order. Thanks Joel and the Family Mortgage Planners for a great experience and helping us get our mortgage for our first home.
Stuart S.
October 20, 2020 -
Very good people,helped me successfully get my mortgage. I would recommend them to anyone who needs financing for a mortgage.
Ahmed Y.
May 22, 2022Mark Kostelyk is the perfect mortgage broker. He got the job done on his end quickly and any information he needed from me; he asked in a way that didn’t make feel pressured. I know that I got a good deal. Next time I need a mortgage I will... read more be calling him again 🙂
Austin A.
October 30, 2025Mark and Joel were competent and always available to answer questions throughout the entire process. Our financing was approved and went through without any problems whatsoever. We’re very thankful to Mark and Joel for making financing a home purchase so easy!
Benjamin W.
March 1, 2021 -
It definitely was a team effort from the "Family Mortgage Team". Mark and Joel both helped us through our home search. They always had an answer for us and gave sound advice. They are very accessible and prompt. We recommend you talk with them and give "Family Mortgage Team" a... read more chance to earn your business. Jamie and Janine.
Jamie D.
December 16, 2021Jonah is amazingly knowledgeable and answered all my questions.
Mark P.
May 10, 2024Mark and Joel are the best mortgage brokers out there! They really work hard to get the best deals for their customers. They are so efficient, respond quickly and support clients in the best way possible. I trust them entirely and never doubt that they are advocating for my needs... read more and will secure the best mortgage lender for me. This time they have saved me approx. $700-800 per month! In this economy everyone should contact these brokers as I know I will for sure...live much more comfortably.
Wanda W.
May 18, 2021 -
I had a great experience working with the team. Timely and detailed response to inquiries. Highly recommend.
Tolulope A.
November 8, 2025We had the most amazing experience working with The Family Mortgage! Our broker, Joel, went above and beyond for us. He took the time to really understand our situation and made us feel genuinely cared for every step of the way. Our case wasn’t easy with immigration factors and short... read more notice but Joel and Mark handled everything with so much patience, professionalism, and kindness. They even helped us on weekends and always made time to answer our questions. We will absolutely be returning to The Family Mortgage for any future needs, simply because of how well we were treated. Truly exceptional service!
Emma R.
October 20, 2025Glad I found family mortgage planners. They are 100% reliable and they go all the way for you and also with you all the way through the process. I will recommend them without thinking twice.
Oladapo D.
December 10, 2023 -
Mark, Jonah and crew were an invaluable member of our real estate team! They made our journey to finding financing for our home easy and hassle-free. Not only were they patient, accommodating, and kind throughout the process… they also made us feel very comfortable by answering any questions we had... read more (and ones we didn’t know we had). I would highly recommend them to assist you in finding affordable financing with a better interest rate than what is available in the general public market!
Payton H.
January 1, 2023I can’t praise these brokers enough. Their knowledge helped me navigate so many unknowns, and thanks to them, I have now purchased a second property. The care and attention to detail they provide is outstanding. I am so grateful to have been referred to this company and I will without... read more a doubt send everyone I know to them. Thank you so much Family Mortgage Planners! Mark, Joel, and Jonah, you are all amazing.
Savanah B.
December 12, 2025Quick, efficient, easy. It was our first home purchase and Family Mortgage Planners made the mortgage side of things as painless as possible—THANK YOU!
Royal
March 18, 2025 -
Great experience! They made everything so easy as to what information we needed to have, and were quick to answer any questions we had!
Justina C.
October 1, 2022Mark is an amazing Mortgage Broker. His professional, kind and caring approach to Mortgage Financing is second to none. You are in great hands when you choose Mark and his team!
Sandra F.
May 10, 2024Honest and excellent at what they do. Mark and Joel were very quick to respond and secure excellent rates for me and my family. They originally found an excellent rate on our rental property and when it came time to renew on our personal home they were very quick to... read more lock in a very low rate in period of time where rates changed very quickly. They made sure to get all the information from me that they needed to make sure I didn’t miss out on the best rate that I could get. I highly recommend them and appreciate the work they did. Jamie/Julie
Julie F.
March 1, 2022 -
Joel and his team have been amazing over the past couple of years! From getting our first mortgage five years ago, to the renewal this spring.. They made the whole process easy and quick, so we didn't have to worry about anything. We will definitely get in touch with them... read more to renew our mortgage five years from now and recommend them to everyone who is looking for amazing support. Thank you so much!
Marta K.
March 31, 2022Got a great rate on my mortgage. The people at family mortgage are knowledgeable, helpful and very responsive to ally questions.
nicholas s.
June 8, 2022I recently purchased my first house, and I was lucky enough to find Joel with the Family Mortgage Planners Team. He was extremely professional and exceptionally fast in answering all of my questions thoroughly and always willing explain things in terms I could understand. Very good communicator. Within just hours... read more of getting in touch with Joel, I was pre-approved and receiving dozens of current interest rate quotes from the best lenders in the country. He was always just a phone call or email away when I had any sort of issue or new question. Joel took great care in staying on top of what was required by the lender or lawyer during the whole process. And I knew I didn’t have to worry about a thing. Thanks again, Joel.
Jonah W.
March 1, 2022 -
Great team effort by the guys here! Very prompt and professional. Highly recommended!!
Garth G.
July 26, 2022FMP was good to work with and very helpful for us!
Bill D.
September 10, 2023Mark and his team are fantastic. have used on a few properties now and i wouldn't go anywhere else.
Justin R.
February 16, 2022 -
The team at Family Mortgage Planners was awesome! Very knowledgeable, efficient, and responsive.
Ethan T.
October 2, 2025Glad I found family mortgage planners. They are 100% reliable and they go all the way for you and also with you all the way through the process. I will recommend them without thinking twice.
Charles D.
December 14, 2023The Family mortgage planners made the selling and home buying experience enjoyable and efficient. We are so happy with our new home and interest rate! Mark and Joel were professional and personal which took away any stress that we would have experienced without them. 110% recommended! Mike and Brit
Michael A.
March 1, 2022 -
We had an amazing experience with the help of Joel Kostelyk, from start to finish. He was so professional, knowledgeable, and quick to reply. He got us qualified for the perfect mortgage for us, and we were able to buy a house that was exactly what we wanted. I can’t... read more recommend their services enough, and have already told a friend to go with them. We are thankful we had such a good experience, as it takes off a lot of the pressure that comes with buying your first home.
Hannah B.
March 1, 2021Good service, good advice!
Monique A.
October 11, 2025Very helpful mortgage brokers! They will answer all your questions and will help you with your application from start to finish. Thanks guys!!
Tricia J.
November 1, 2022